From diamond mounters, setters and finishers our jewellery is produced to the highest standard. SKILLED CRAFTMANSHIPīeing based in the Jewellery Quarter, Birmingham we have access to some of the most skilled craftsman in the U.K. It cannot be used through wear and tear or any accidental damage that may occur while wearing your jewellery.

Once confirmed that the item of jewellery is applicable your warranty will be approved. To benefit from the lifetime warranty a fault must be confirmed by Diamond Heaven. WHAT IS INCLUDED IN YOUR LIFETIME WARRANTY When you purchase an item of jewellery for Diamond Heaven we want it to last you a lifetime.Īlthough it is rare to have any manufacturing issues with your jewellery we will have your jewellery assessed by a professional who will recommend the best way to rectify the issue. *Please refrain from addressing the parcel with the word ‘Diamond’ being mentioned. Once we receive the item in office, we will confirm via email and proceed with the return/exchange. Diamond Heaven will not be held responsible for any loss or damage whilst the item is in transit back to us.Įmail with the date of postage, along with the tracking number so we can track your parcel.

Please note, you are responsible for the returns cost and insuring the item for appropriate amount whilst in transit. Once you have completed these steps, please send the item back to us via a reputable postal service or courier company. Failure to return the box or any documentation will result in a delay/deduction of your refund amount. Your item needs to be returns in its original box and all original documentation. Please ensure the parcel is addressed as following: You may also include a covering letter if needs be. You will be issued a return number a returns form will also be emailed across for you to fill in. Diamond Heaven will not be liable for delivery times alteringĬontact us on and let us know you would like to return your item. We will always inform you of any changes. We will always endeavour to deliver within these times but as we are making each piece from scratch these times may differ slightly. *All times quoted for producing our diamond jewellery are approximations. Shoulder set rings, Halo rings, bridal sets, trilogy rings, eternity rings, diamond set wedding rings- 3-4 working weeks approximately* Diamond Bracelets, Bangles etcĭiamond Bracelets, Bangles and other multi stone jewellery will take 5-6 working weeks approximately* Stock Itemsĭelivery for stock items is 3-5 working days approximately depending on your method of payment. Solitaire items solitaire engagement rings, diamond studs, solitaire pendant- 2-3 working weeks approximately* Multi Stone Jewellery However, the below list will give you a better indication of how long each item takes to produce Solitaire Items Depending on certain factors, production times can vary.

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